CHAOSTOCOSMOS

Tuesday, 10 March 2015

Train booking confusion deters disabled travellers, says charity

Disabled travellers are deterred from taking the train by poorly trained staff, confusion over booking requirements and inaccessible stations, according to a charity, which says targets to provide accessible trains could be rendered meaningless.

Only one in five train stations in England is fully accessible, research by the Papworth Trust found, while two-thirds of disabled people say the need to book assistance rather than turn up and go means they use trains less than they otherwise would.

Train booking confusion deters disabled travellers, says charity

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